1. Is the exact fabric and blouse detail mentioned for every saree?

Yes. Every product page on Svarnalaya clearly specifies the fabric composition, saree length, blouse piece details (whether an unstitched blouse piece is included or if it comes with a stitched ready-to-wear blouse), and wash-care instructions.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available across India at no extra shipping cost.

3. Is shipping really free across India?

Yes! Standard shipping is 100% free on all orders across India, for both Prepaid and Cash on Delivery orders. Plus, if you choose a Prepaid payment method at checkout, you can get an extra 10% off using code SVARNA10.

4. How long will it take to receive my saree?

Orders are quality-checked and dispatched from our Khanna, Punjab warehouse within 2–3 working days. Once shipped, delivery takes 5–7 working days depending on your location. You will receive a live tracking link via SMS, WhatsApp, and Email as soon as your saree is dispatched.

5. What is your return and exchange policy?

We offer a simple 7-day return and exchange policy from the date of delivery. The saree must be unused, unwashed, with original tags intact, and the blouse piece must be uncut/unstitched. Simply email us at hello@svarnalaya.com or WhatsApp/call +91 62844 05612 with your order number, and we will arrange a free reverse pickup.

6. How do I get a refund for a Cash on Delivery (COD) order?

For Prepaid orders, refunds are credited back to your original payment method within 5–7 working days after the returned saree passes inspection. For COD orders, we transfer the refund directly to your UPI ID or Bank Account (NEFT/IMPS) within 5–7 working days after quality check.

7. How can I contact Svarnalaya customer support?

You can reach us Monday to Saturday (10:00 AM – 6:00 PM IST) at:
Phone / WhatsApp: +91 62844 05612
Email: hello@svarnalaya.com
Address: #250 Svarnalaya, Near IDBI Bank, Street Number 3, Khanna, Punjab 141401, India