Last Updated: October 2026

Svarnalaya (“we”, “our”, or “us”), operating the website https://svarnalaya.com, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

  • Personal & Contact Details: Your full name, billing address, shipping address, email address, and phone number.
  • Order & Payment Information: Products purchased, order totals in Indian Rupees (₹), and payment method selected. For prepaid transactions, card/UPI details are processed securely through encrypted, PCI-DSS compliant payment gateways—Svarnalaya does not store your credit/debit card numbers or UPI PINs on our servers.
  • Device & Browsing Information: IP address, browser type, device type, pages visited, and interaction data collected via cookies.

2. How We Use Your Information

  • Process, pack, and deliver your orders across India.
  • Send order confirmations, invoices, and real-time courier tracking updates via SMS, WhatsApp, and Email.
  • Process returns, exchanges, and refunds.
  • Respond to customer support inquiries and verify Cash on Delivery (COD) orders.
  • Prevent fraudulent transactions and maintain website security.

3. Cookies & Advertising Technologies

Our website uses cookies and similar tracking pixels (including Google Analytics, Google Ads, and Meta Pixel) to keep items in your shopping cart, understand how visitors navigate our store, and display relevant product advertisements. You can manage or disable cookies anytime through your browser settings.

4. Sharing Your Information with Trusted Third Parties

We never sell or rent your personal data to third-party marketers. We share minimal necessary details only with trusted service providers required to complete your order (Logistics & Courier Partners for delivery/reverse pickup, authorized Payment Gateways for payments/refunds, and Legal authorities when required by Indian law).

5. Data Security & Your Rights

Our website is protected by SSL (https://) encryption. You have the right to access, update, correct, or request the deletion of your personal data stored with us at any time by contacting us at hello@svarnalaya.com.

6. Grievance Officer & Contact Information

Business Name: Svarnalaya
Address: #250 Svarnalaya, Near IDBI Bank, Street Number 3, Khanna, Punjab 141401, India
Email: hello@svarnalaya.com
Phone: +91 62844 05612