1. Eligibility for Returns & Exchanges

  • You may request a return or exchange within 7 calendar days of receiving your order.
  • Returned items must be unused, unwashed, undraped for events, and in their original condition with all original folds, price tags, and packaging intact.
  • The accompanying unstitched blouse piece must be uncut and unaltered. Sarees with cut, stitched, or altered blouse pieces, or sarees where fall/pico edging has been added after delivery, are not eligible for return.

2. How to Initiate a Return or Exchange

  1. Contact our customer support team within 7 days of delivery via email at hello@svarnalaya.com or call/WhatsApp us at +91 62844 05612 with your Order Number and the reason for your return or exchange.
  2. Once your request is approved, our courier partner will arrange a reverse pickup from your delivery address within 2–3 working days.
  3. Please pack the saree securely in its original packaging and hand it over to the pickup executive.

3. Return Shipping Costs

  • Reverse Pickup: We offer Free Return Pickup across serviceable pin codes in India for eligible returns and exchanges.
  • Self-Shipping (Non-Serviceable Pin Codes): In the rare event that reverse pickup is not serviceable at your pin code, we will request you to self-ship the parcel via a trackable courier to our warehouse: #250 Svarnalaya, Near IDBI Bank, Street Number 3, Khanna, Punjab 141401, India (Phone: +91 62844 05612).

4. Refund Processing & Timelines

Once your returned saree reaches our Khanna facility, our quality team inspects it within 24–48 hours and initiates your refund:

  • Prepaid Orders (UPI, Credit/Debit Card, Net Banking, Wallets): The full refund is credited back to your original payment source within 5–7 working days after quality inspection.
  • Cash on Delivery (COD) Orders: Refunds for COD orders are processed via UPI or direct Bank Transfer (NEFT/IMPS) to the bank account or UPI ID shared by you with our support team, within 5–7 working days after quality inspection.
  • Exchanges: If you opt for a replacement or exchange, the new item is dispatched within 2–3 working days after your returned parcel passes inspection.

5. Damaged, Defective, or Wrong Item Received

Every saree undergoes a strict quality check before dispatch. However, if you receive a damaged, defective, or incorrect product:

  • Please notify us within 48 hours of delivery at hello@svarnalaya.com or on WhatsApp at +91 62844 05612 along with clear photographs of the package and product.
  • We will arrange an immediate free reverse pickup and provide a 100% full refund or a free replacement at your preference.

Need Assistance?

Email: hello@svarnalaya.com
Phone / WhatsApp: +91 62844 05612
Address: #250 Svarnalaya, Near IDBI Bank, Street Number 3, Khanna, Punjab 141401, India